Frequently Asked Questions
Everything you need to know about shopping with edenrobe.
What are the standard delivery charges within Pakistan?
We offer free shipping on all orders above PKR 2,500. For orders below this amount, a standard flat shipping fee of PKR 250 applies across Pakistan.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our courier partner's website to monitor your shipment in real-time.
What is your return and exchange policy?
You can exchange any unused item within 15 days of purchase, provided it has the original tags and invoice. Please note that sale items are not eligible for return or exchange unless they are faulty.
What payment methods do you accept?
We support multiple payment options including Cash on Delivery (COD), Credit/Debit Cards (Visa/Mastercard), and mobile wallets like EasyPaisa and JazzCash.
Do you offer international shipping?
Yes, edenrobe ships worldwide. International shipping rates and delivery times vary based on the destination country and order weight, which are calculated at checkout.
How do I ensure I pick the right size?
Every product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it with our chart to find your perfect fit.